1. Subject of the User Agreement
1.1. AZEXPRESS LLC (hereinafter referred to as the “Executor”) is an adult natural and legal person (hereinafter referred to as an Adult) registered on the website www.azex.az in accordance with the terms of this User Agreement (hereinafter referred to as the “Agreement”). - provides services for the delivery of goods (hereinafter - the goods or parcels) for the "Customer" (hereinafter - the "Services").
1.2. Registration of the client in Azex .az is free and voluntary. Registration is carried out on the website www.azex .az. Terms of service are open. The registration of the Customer on the site signifies the acceptance of this Agreement and all its annexes.
1.3. If the Client does not agree with at least one clause of the Agreement, he shall not have the right to use the Services of the Executor.
1.4. The Executor reserves the right to make changes to this Agreement, in connection with which the Client undertakes to regularly monitor the changes of the Agreement to be posted on the website www.azex .az.
1.5. The Executor shall charge the Customer for the delivery services specified in Article 7, entitled "Delivery of Goods and Payment for Services".
2. Description of services
2.1. The Executor shall provide the Client with the services of providing the Client with the address of the company's warehouse located in different countries for the purchase of goods paid by the Client for further packing / opening and sending to the Executor's warehouse (or its authorized representative - hereinafter the Executor's warehouse). For the purposes of this Agreement: Goods - Goods received by the Customer, goods concluded for shipment to Azerbaijan - Package.
2.2. The Executor undertakes to accept the goods paid for by the Customer in his warehouse independently in the online store, provided that the address and information about the recipient of the goods received from the Executor are specified.
2.3. From the moment the Customer receives the Package in the Contractor's warehouse or in the courier service section in Azerbaijan, the Contractor shall be deemed to have provided the services in full.
2.4. The Executor has the right to involve third parties for the provision of services, such as postal and courier services, without the consent of the Client.
3. Execution of the order
3.1. The customer completes the order by independently assessing the quality, parameters and features of the goods in advance.
3.2. The customer undertakes to pay the seller of the goods for the price of the goods.
3.3. When purchasing online, the customer must provide the delivery address (AZEXPRESS LLC's warehouse address in the relevant country) and personal information completely and correctly. AZEXPRESS LLC shall not be liable if the delivery address or personal information is filled in incorrectly or incorrectly by the customer during the online purchase and as a result creates problems in the delivery of these goods or makes delivery impossible at all.
3.4. The Executor is not responsible for the quality and quantity of the goods received in the warehouse, as well as does not guarantee the goods purchased by the Customer through the online store.
3.5. The Executor undertakes to receive the goods delivered by the seller's postal service in his warehouse (except for products prohibited for storage in the warehouse), to draw and pack them, and then to transport them to the Executor's warehouse in Azerbaijan. The goods are considered accepted by the warehouse only if the signature of the buyer is available. The "Delivered to Warehouse" status of the parcel cannot be considered valid without the signature of the consignee.
3.6. The Executor is obliged to inform the Client within 3 working days after receiving the goods by sending the relevant notification on acceptance of the goods to the Executor's warehouse to the Client's e-mail address specified during registration on www.Azex .az, as well as reflecting it on the Client's personal page. The period of storage of the undeclared parcel in the warehouse of the Executor shall be 30 calendar days.
3.7. The Customer is responsible for the delivery of the goods in accordance with the terms of delivery of the postal service and the laws of Azerbaijan and the country in which they are ordered, including the Customs Code of Azerbaijan. not limited to weight and contents.
3.8. The Executor has the right to refuse to provide Customer Services if the goods do not comply with the terms of delivery of the postal service and the laws of Azerbaijan and the relevant country, including the Customs Code of Azerbaijan, including the dimensions of the goods and the weight of the postal container. , but is not limited to the dimensions, weight, and contents of the package.
3.9. Transportation of goods by air
a is held. The average shipping time varies depending on the country where the warehouse is located. It usually takes 4-5 working days from the moment of shipment from this warehouse.
3.10. Information on the cost of transportation is reflected on the Customer's personal page upon arrival of the goods in the territory of Azerbaijan.
3.11. After delivery of the goods to the Executor's warehouse in Azerbaijan, the Executor notifies the Client about the possibility of receiving the goods by sending the relevant notice to the e-mail address specified by the Client during registration on the website www.azex .az. The period of storage of the customer's goods in the warehouse is 15 calendar days. The beginning of storage shall be considered as the day when the goods enter the Executor's warehouse in Azerbaijan. In case of non-receipt of the goods by the Customer, the Executor has the right to dispose of the goods without sending additional notice to the Customer after 45 days from the date of arrival of the goods in the warehouse in Azerbaijan.
3.12. Delivery of the parcel to a third party is allowed only if he can submit one of the following documents: www.Azex .az pre-added the information of persons he trusts in the relevant section, a document confirming the identity of the registered parcel recipient (passport, driver's license) card or other document in accordance with the current legislation of Azerbaijan), the power of attorney issued by the Client - notarized in the name of a third party (along with a document confirming the identity of the third party).
3.13. The fact that the Client received the parcel in the required condition, as well as the absence of objections to the Executor is confirmed by the signature on the receipt of the parcel or on the electronic board.
4. Client responsibilities
4.1. The Client undertakes to independently read the text of this Agreement, to check for changes in the Agreement and its annexes.
4.2. The Client undertakes to provide the Contractor with all the information necessary for the performance of the required service in a timely manner. In case of lack of necessary information, the Executor reserves the right not to provide Services to the Customer.
4.3. The Client undertakes to pay the bills related to the services provided to him by the Executor in a timely manner and to cover the costs. The Executor does not serve the Customer in case of insufficient funds provided to him for the provision of Services.
4.4. The Customer undertakes to independently monitor the entry of the product into the Executor's warehouses located in different countries on its personal account www.Azex .az by declaring it in advance on its personal page.
4.5. The Client acknowledges and warrants that the Client will not be liable or co-liable for disputes arising out of any obligations or costs incurred in connection with the damage caused by the actions of third parties, including but not limited to the seller of goods and postal services.
4.6. Immediately upon receipt of the package, sign the receipt of the package or put it on the electronic board. 4.7. On the basis of the request to provide documents proving the identity of the customer, as well as documents confirming the acquisition of this or that product through the online store.
4.8. The Client undertakes to provide his / her name, surname, ID card serial number, FIN code, residential address, telephone, e-mail address and other required information at the time of registration on www.Azex .az.
5. Duties of the executor
5.1. The Executor undertakes to provide the Client with the Services in accordance with the Description of the Services on www.azex.az, as well as the definition specified in Article 1.1 of this Agreement, provided that the Client's request is in accordance with the current agreement and the legislation of the relevant countries not contradict the rules, requirements and restrictions provided for by them.
5.2. Protect the confidentiality of customer information. Customer information may be provided to third parties only in cases provided for by the legislation of Azerbaijan.
5.3. Allow the customer to obtain information about the status and location of his order.
6. Customs clearance
6.1. It is obligatory to declare the product ordered by the customer on the website www.azex.az (submission of the name of the sender, the name of the goods and its invoive document). The customer is responsible for providing complete and complete information about the cargo during customs clearance and correct filling of the customs declaration
6.2. The customer is responsible for the procedure of customs clearance of goods delivered to the territory of Azerbaijan.
6.3. Payment of the Service Fee is obligatory before customs clearance of the goods.
6.4. Failure to comply or partially comply with the requirements of Article 6.1 of this Agreement by the Competent Authorities (for example, incomplete or inaccurate declaration of the package, transportation is prohibited)
the availability of goods at the moment) is not responsible.
6.5. In case of importation of goods prohibited by the customer to the territory of Azerbaijan, such goods may be confiscated by the State Customs Authorities of Azerbaijan, and the customer may be held administratively and criminally liable.
7. Shipping fee, terms of transportation and payment
7.1. The delivery fee for the Customer's cargo from the Executor's warehouse in different countries to the Republic of Azerbaijan and the regions (if delivery to the relevant region is available) is posted on the website www.azex.az.
7.2. Delivery fee can be paid online or in the office, in cash, through the Customer's personal account.
7.3. According to the TACT Rules published by IATA (International Air Transport Association), the volume or actual weight of cargo is used as a basis for calculating the freight fee, depending on how much it is.
7.4. The Client must get acquainted with the list of prohibited items on the Executor's website ("Carriage is prohibited" on the website www.azex.az).
7.5. If the customer's orders are sent by the seller (or sellers) in separate parcels (with different track / tracking / numbers) to the warehouse on different or the same date, the parcels with the original track / tracking / numbers are accepted for shipment and processed separately.
7.6. By accepting the current conditions, the customer confirms that he is familiar with and fully understands the following calculation tools (online calculators) published on www.azex.az (mathematical measurement, parameter conversion, volume measurement, etc.): • Price and delivery calculator • Weight and delivery volume formula • Measurement converter • Dimensions table • Overall weight calculations
7.7. If the Client, who got acquainted with the terms and conditions provided for in Article 7.5 of these Terms and Conditions at the time of registration and accepted them, then the Client, in case of full compliance with the present terms, any claim against it shall be deemed unfounded. For example, if you are not familiar with the procedure for calculating the shipping fee by volume or actual weight, the subsequent request of the Customer is unfounded and will not be accepted.
7.8. The Executor reserves the right to make changes to the carriage fee, conditions and payment rules at any time. These changes shall be published on the Executor's official website immediately after their adoption.
7.9. Upon acceptance of these terms and conditions, the Client fully understands and accepts that any claim or demand of the Client to the Executor shall not be accepted and is unfounded unless his refusal to carry the goods is fulfilled by the Executor for objective reasons.
7.10. Payment for the service by the Customer is made in the Republic of Azerbaijan manat (AZN) at the exchange rate of the bank where the company has a bank account (Kapital Bank OJSC) in the Republic of Azerbaijan on the day of payment.
8. Conditions for storage and delivery of cargo
8.1. If the goods entering the Executor's warehouse located in Baku or the region (if any) are delivered by the Client within 15 (fifteen) days, the warehouse fee shall not be applied to those goods.
8.2. If the period specified in Article 8.1 of these Terms is missed by the Client, a storage fee of 0.50 kopecks shall be charged for each additional day at the time of delivery of the cargo (regardless of weight and number of places).
8.3. The deadline for the Executor to issue verbal or written (via e-mail) notifications to the customer on the delivery of the parcel received in the Baku office in his name (from the date of receipt of the goods in the warehouse) is set at 2 (two) months. After 2 (two) months, the company has the right to destroy the product.
8.4. The deadline for the Executor to issue oral or written (by e-mail) notices to the Client on filling in the declaration of the parcel received in the foreign warehouse in his name (from the date of receipt of the parcel in the warehouse) is set at 2 (two) months. After 2 (two) months, the company has the right to destroy the product.
8.4.1. The deadline for free storage of a parcel received by the customer in his name in a foreign warehouse is set at 14 (fourteen) days. If the term is passed by the Customer, a storage fee of 1 USD is charged for each additional day of storage in the warehouse for each 1 (one) package.
8.5. Refusal of the customer to hand over the goods for any reason is accepted only after the response received from the personal account (e-mail) created by him on the official website of the company.
8.7. In case of expiration of the period specified in Article 8.3 of these Terms and non-acceptance by the Client of the cargo in his name, v.
or if no official instruction on the fate of the cargo (via personal cabinet email) or official shipment of the cargo by the Client (via personal cabinet email), the decision to destroy or sell the cargo is made at the discretion of the Executor.
8.8. Delivery of cargo received in the name of the customer is carried out on the basis of a document that allows him to be identified. If the Client is unable to personally hand over the cargo in his name, the cargo may be handed over to the person provided by the Client for its delivery and specified in the power of attorney.
8.9. When handing over the parcel, the customer must check that the parcel is complete and undamaged, and only after making sure that he pays and receives the parcel. Otherwise, the claim that the package was damaged during transportation will not be accepted.
8.10. The Customer understands and accepts that, in accordance with the rules of international carriage, the Executor has the right to repackage the goods entering the Customer's warehouse in the relevant country, for the purpose of transportation, without damaging the cargo - for example, placing small cargo in a large package.
9. The right to inspect
9.1. The Client understands and accepts that the Executor or any authorized state body (customs, etc.) has the right to open and inspect the cargo at any time.
10. Responsibility for cargo protection
10.1. The responsibility of the Executor for the protection of the cargo received by the Client over the Internet and given to the Executor for transportation begins from the moment the cargo enters the warehouse of the Executor in the relevant country and lasts until the moment the cargo is handed over to the Client.
10.2. The Contractor shall not be liable for any damage to its warehouse in the relevant country (by courier or post office in that country) or for the arrival of cargo other than the cargo ordered by the Customer over the Internet.
11. Cargo insurance, damage and claim.
11.1. Cargo accepted for transportation is not insured.
11.2. If the parcel is received by the Executor in one of the warehouses located in the relevant country, but does not arrive by the intended flight (the parcel is missing or there is no information about it), the Executor has 30 (thirty) working days to search for the parcel. If the package is not found within this period, the Client will be compensated. Compensation is paid on condition that the Customer provides all the information proving that the cargo belongs to him and that he received it online at a reasonable price. This includes: • Order, invoices submitted by the online store (this includes the image, quantity, price, track number of the parcel, etc.) Bank account statement (notice confirming payment confirmation) Executor sends the parcel to its warehouse in the relevant country If the Client insists that it has not been accepted, and according to the courier companies' website, the parcel with this track number has been delivered to this address, then the Client must submit a document proving that the courier company has delivered the parcel to the Executor. Compensation is paid to the Client only after it is proved on the basis of this submitted document that the cargo was actually delivered to the Executor (based on the signature of the recipient). To do this, the Customer must submit the following documents: • Order, invoices submitted by the store (this includes the image, quantity, price, track number of the package, etc.) • Bank account statement (notice confirming payment) • Bundle Executor signed document proving acceptance to the warehouse.
11.3 Upon delivery of the cargo to the Executor's warehouse, the Client shall inspect it without leaving the territory and immediately inform the Executor on the spot in case of any damage or defect. After leaving the office / warehouse, the claim that any item in the cargo is missing or damaged will not be accepted.
12. Force Major
12.1. If the Parties fail to perform their obligations under the current conditions due to force majeure in a timely, complete and proper manner, they shall be relieved of their duties and responsibilities in this regard. The use of the term "force majeure" in this article refers to natural disasters, epidemics, explosions, fires, earthquakes, hurricanes, tsunamis, storms, wars, civil wars, military intervention by foreign states, revolutions, civil unrest, etc. Similar reasons include legal orders of the government and other competent authorities, as well as unforeseen and impossible reasons beyond the control of the government (or the parties) outside the country.
12.2. Legal confirmation of the above reasons and time is determined on the basis of references issued by the competent authorities.
12.3. In the event of force majeure, the time of performance of the rights and obligations specified in the terms of the contract shall be mentioned
1. Subject of the User Agreement
1.1. LLC "AZEXPRESS" (hereinafter - "Executor") - an adult physical and legal person (hereinafter - Adult), registered on the site www.azex.az in accordance with the terms of the current owner of the "User" goods (further - goods or parcels) for "Customer" (further - "Services").
1.3. If the Customer does not agree at least with one point of the Agreement, he does not have the right to use the Services of the Executor.
1.4. The Executor reserves the right to make changes to the present Agreement, in connection with which the Customer is obliged to regularly monitor the changes of the Agreement, posted on the website www.azex .az.
1.5. The Executor shall charge the Customer a fee for the services specified in Article 7 "Delivery of goods and payment for services".
2. Description of service
2.1. The Executor shall provide the Customer with the services provided by the Customer to the address of the company's warehouse, located in different countries, for the purchase of paid goods by the Customer for the subsequent packaging / disclosure and disposal of the warehouse (disposal). For the purposes of the present Agreement: Goods - Goods received by the Customer, goods, shipped to Azerbaijan - Packaging.
2.2. The Executor is obliged to independently accept the paid goods in the warehouse in the Online store under the conditions of the indication of the received address from the Executor and the information about the recipient of the goods.
2.3. At the moment of receipt by the Customer Parcels in the warehouse of the Executor or in the branch of the courier service in Azerbaijan, the Executor is considered the services rendered in full.
2.4. The Executor is entitled to attract three persons for the provision of services, such as postal and courier services, without the consent of the Customer.
3. Order registration.
3.1 The customer executes the order in advance, self-assessing the quality, parameters and specifics of the goods.
3.2. The buyer is obliged to pay the seller the cost of the goods.
3.3. When purchasing an online client, you must fully and correctly indicate the delivery address (warehouse address AZEXPRESS LLC in the corresponding country) and personal information. LLC "AZEXPRESS" does not bear liability, if the address of delivery or personal information entered by the customer incorrectly or incorrectly during online shopping, which creates problems with the delivery of these goods or does not deliver.
3.4. The Executor is not responsible for the quality and quantity of goods received in the warehouse, nor does it give a guarantee for the goods purchased by the Customer through the online store.
3.5. The executor is obliged to accept the goods delivered by the postal service seller to his warehouse (with the exception of goods prohibited for storage in the warehouse), to process and pack them, and then to transport them to the warehouse of the Executor in Azerbaijan. The goods are considered accepted in the warehouse only at the time of purchase by the buyer. The status of the parcel "Delivered to the warehouse" can not be considered valid without the signature of the recipient.
3.6. The Customer is obliged to inform the Customer within 3 working days after receipt of the goods, sending the corresponding notice of receipt of the goods in the warehouse of the Customer to the e-mail address of the Customer, specified by registration at the site of registration. The term of storage of undelivered parcels in the warehouse of the Executor is 30 calendar days.
3.7. The Client shall be liable for the conditions of delivery of goods by postal service and applicable legislation of Azerbaijan and the corresponding country, including the Customs Code of Azerbaijan, which includes the size of goods and the amount of postal containers.
3.8. The Executor has the right to refuse the Client in the provision of services, if the goods do not comply with the terms of delivery of the postal service and the laws of Azerbaijan and the corresponding country, including the Customs Code of Azerbaijan, including customs and non-customs regulations.
3.9. Transportation of cargo by air
will be conducted. The average delivery time varies depending on the country in which the warehouse is located. Usually with the moment of unloading from this warehouse passes 4-5 working days.
3.10. Information on the cost of transportation is reflected in the personal page of the Customer on the arrival of goods in the territory of Azerbaijan.
3.11. After delivery of the goods to the warehouse of the Executor in Azerbaijan, the Executor notifies the Customer about the possibility of receiving the goods, sending the corresponding notification to the e-mail address specified by the Customer at www. Term of storage of goods by the customer in the warehouse for 15 calendar days. The beginning of storage is considered the day of delivery of goods to the warehouse of the Executor in Azerbaijan. In case of failure